Updated for the first time in more than forty years, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People—a classic that has improved and transformed the personal and professional lives of millions.This new edition of the most influential self-help book of the last century has been updated under the care of Dale’s daughter, Donna, introducing changes that keep the book fresh for today’s readers, with priceless material restored from the original 1936 text.One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking publication has sold tens of millions of copies, been translated into almost every known written language, and has helped countless people succeed.Carnegie’s rock-solid, experience-tested advice has remained relevant for generations because he addresses timeless questions about the art of getting along with people. How to Win Friends and Influence People teaches you:-How to communicate effectively-How to make people like you-How to increase your ability to get things done-How to get others to see your side-How to become a more effective leader-How to successfully navigate almost any social situation-And so much more!How to Win Friends and Influence People is a historic bestseller for one simple reason: Its crucial life lessons, conveyed through engaging storytelling, have shown readers how to become who they wish to be. With the newly updated version of this classic, that’s as true now as ever.

A delightful history of Americans' obsession with advice--from Poor Richard to Dr. Spock to Miss MannersAmericans, for all our talk of pulling ourselves up by our bootstraps, obsessively seek advice on matters large and small. Perhaps precisely because we believe in bettering ourselves and our circumstances in life, we ask for guidance constantly. And this has been true since our nation's earliest days: from the colonial era on, there have always been people eager to step up and offer advice, some of it lousy, some of it thoughtful, but all of it read and debated by generations of Americans.Jessica Weisberg takes readers on a tour of the advice-givers who have made their names, and sometimes their fortunes, by telling Americans what to do. You probably don't want to follow all the advice they proffered. Eating graham crackers will not make you a better person, and wearing blue to work won't guarantee a promotion. But for all that has changed in American life, it's a comfort to know that our hang-ups, fears, and hopes have not. We've always loved seeking advice--so long as it's anonymous, and as long as it's clear that we're not asking for ourselves; we're just asking for a friend.

For more than sixty years the rock-solid, time-tested advice in this book has carried thousands of now famous people up the ladder of success in their business and personal lives. Now this previously revised and updated bestseller is available in trade paperback for the first time to help you achieve your maximum potential throughout the next century!

Business, social and personal satisfaction depend heavily upon a person's ability to communicate clearly. Public speaking is an important skill which anyone can acquire and develop. It is also the very best method of overcoming self-consciousness and building confidence, courage and enthusiasm. This book that has literally put millions on the highway to greater accomplishment and success can show you how to have maximum impact as a speaker. It will help you to acquire basic public speaking skills, building confidence, earning the right to talk, sharing the talk with the audience. ABOUT THE AUTHOR: Dale Carnegie (1888-1955) was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. He was born in an impoverished family in Maryville, Missouri. Carnegie harbored a strong love and passion for public speaking from a very early age and was very proactive in debate in high school. He went to the Warrensburg State Teachers College and later onwards became a salesman for Armour and Company in Nebraska. He also moved to New York in the pursuit of a career in acting and gave classes in public speaking at the Young Men's Christian Association. During the early 1930's, he was renowned and very famous for his books and a radio program. When 'How to Win Friends and Influence People' was published in 1930. It became an instant success and subsequently became one of the biggest bestsellers of all time. It sold more than 10 million copies in many different languages. He also began work as a newspaper columnist and formed the Dave Carnegie Institute for Effective Speaking and Human Relations, with several branches globally. Carnegie loved teaching others to climb the pillars of success. His valuable and tested advice was used in many domains and has been the inspiration of many famous people's success. One of the core ideas in his books is that it is possible to change other people's behavior by changing one's reaction to them. The most famous and cited maxims in the book are ""Believe that you will succeed, and you will,"" and ""Learn to love, respect and enjoy other people.""

Now streamlined and updated, the book that has literally put millions on the highway to greater accomplishment and success can show you how to have maximum impact as a speaker--every day, and in every situation that demands winning others over to your point of view.

Learn the proven, time-tested human relations principles from Dale Carnegie Training and discover how bring creativity, enthusiasm, and productivity to your job.With insights from leading figures in the corporate, entertainment, sports, academic, and political arenas, this comprehensive, step-by-step guide includes strategies to help you excel in your career.Featuring many useful, life-changing lessons including how to identify your leadership strengths; achieve your goals and increase your self-confidence; eliminate an “us vs. them” mentality; become a team player and strengthen cooperation among associates; balance work and leisure; control your worries; and energize your life, The Leader in You proves that the most important investment you will ever make is in yourself.

How to Enjoy Your Life and Your Job will help you create a new approach to life and people and discover talents you never knew you had. This bestseller shows you how to make every day more exciting and rewarding?how you can get more done, and have more fun doing it. Dale Carnegie's time-tested advice will help you to:\n? Make other people feel important\n? Avoid unnecessary tension\n? Get people to say yes\n? Turn routine tasks into stimulating opportunities\n? Smile in the face of criticism\nA life-changing book that has helped people around the world, 'How to Enjoy your Life and Your Job' is your key to achieving success in your professional and personal life.\nABOUT THE AUTHOR:\nDale Carnegie (1888?1955) was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. He was born in an impoverished family in Maryville, Missouri. Carnegie harbored a strong love and passion for public speaking from a very early age and was very proactive in debate in high school. He went to the Warrensburg State Teachers College and later onwards became a salesman for Armour and Company in Nebraska. He also moved to New York in the pursuit of a career in acting and gave classes in public speaking at the Young Men's Christian Association. During the early 1930's, he was renowned and very famous for his books and a radio program. When 'How to Win Friends and Influence People' was published in 1930. It became an instant success and subsequently became one of the biggest bestsellers of all time. It sold more than 10 million copies in many different languages. He also began work as a newspaper columnist and formed the Dave Carnegie Institute for Effective Speaking and Human Relations, with several branches globally. Carnegie loved teaching others to climb the pillars of success. His valuable and tested advice was used in many domains and has been the inspiration of many famous people's success. One of the core ideas in his books is that it is possible to change other people's behavior by changing one?s reaction to them. The most famous and cited maxims in the book are "Believe that you will succeed, and you will," and "Learn to love, respect and enjoy other people."

THE ART OF PUBLIC SPEAKING ***BOOK ONE*** : "How can I overcome that self-consciousness and fear that paralyzes me when speaking before an audience?" Whether In a school presentation, video-chat, vlog, job interview or business meeting, YOU may be full of amazing and game-changing ideas. But if your ideas are expressed poorly or awkwardly because of a fear of public speaking, then they may be percieved to be a waste of time, causing you and your talents to go unnoticed. Public speaking is first and foremost about THINKING and FEELING about things that you believe are true and thus worth being spoken about. Start your fascinating journey of exploration and wonder into the world of public speaking TODAY! ***Mars Starship Publishing presents an UPDATED and MODERNIZED version of Dale Carnegie's classic: "The Art of Public Speaking". ***BOOK ONE OF A TWO BOOK EDITION***INCLUDED IN BOOK ONE : ***Illustrations from some of the world's greatest visual artists***Text that has been updated, edited and proofread for modern day readers***Mars Starship Publishing's exclusive "Share-Safe Book" seal. Negative stereotypes and inappropriate references contained in the original one hundred year-old edition have been completely removed. Parents and young readers can share with confidence***A magnificent cover that captures the magic and wonder of a timeless classic in vibrant colors***Easy-to-read fonts and print size***Properly formatted text for young readers.

Title: Public Speaking & Influencing Men in Business Binding: Paperback Author: DaleCarnegie Publisher: WWW.Bnpublishing.com

In this book Dale Carnegie wrote about characters from all walks of life, some of them his contemporary and some from history and has tried to highlight their habits, including Albert Einstein, Edgar Allan Poe, Cleopatra, Lenin, Christopher Columbus, and more...

This book consists of 48 short biographies. Included are Joan Crawford, Lionel Barrymore, The Mayo Brothers, Jack London, Theodore Roosevelt, and many more.

Biographical Roundup BOB HOPE: Once he couldn't hold a job in a storage warehouse; but he now holds down the job of America's favorite comedian; CAPTAIN EDDIE RICKENBACKER: He is a hero of two wars, yet he was once too shy to say "Good Morning"; JOHN BARRYMORE: He earned five thousand dollars a day, yet he searched garbage cans for food for his pet vulture; OLIVER WENDELL HOLMES: At sixty he attended burlesque shows; at ninety-three he read Plato to improve his mind; JAN CHRISTIAN SMUTS: One of Great Britain's most famous leaders married a woman who refused to have children under the British flag; BERNARD BARUCH: A phrenologist advised his mother, now he advises presidents; GENERAL OMAR BRADLEY: How a shy, self-conscious boy became one of America's greatest military leaders; ADMIRAL CHESTER W. NIMITZ: He knows how to handle ships, Japs, and wives; MADAME CHIANG KAI-SHEK: She faced a hundred thousand hostile soldiers to save her husband; GENERAL MARK CLARK: The general who conquered Rome stood twenty-eighth from the bottom of his class at West Point; CONNIE MACK: The most famous ball club manager in America lost eight hundred games in eight years; GENERAL DWIGHT EISENHOWER: They said he would teach history; instead, he makes history for others to teach; LOWELL JACKSON THOMAS: He dictates in taxicabs and travels five thousand miles for one week of skiing; CAPTAIN EDWARD ELLSBERG: He went down to the sea in a diver's helmet and brought up a drydock; AND MORE...

In Managing Through People, readers will learn that managerial duties are similar even where functional responsibilities differ. They will learn to set objectives; plan for short-term, intermediate-term and long-term activities; organize their departments; direct, coordinate and control their staffs.

Dale Carnegie’s books have sold 20 million copies. This volume gathers two of the unrivaled guru of motivational writing’s best guides in one.Dale Carnegie’s motivational and practical teachings are as sound today as when they were first written. Bestsellers for more than 60 years, How to Win Friends & Influence People and How to Stop Worrying & Start Living, have taught millions how to achieve the pinnacle of personal and professional success. They’re now together in one must-have volume. How to Win Friends reveals fundamental techniques for handling people, six ways to make others like you, tricks for becoming a better speaker, and how to be a leader. In How to Stop Worrying, Carnegie offers proven formulas for eliminating 50 percent of your business concerns immediately, suggestions for lessening financial fears, ideas for avoiding emotional upset, and much more. It’s the key to exchanging self-consciousness for self-confidence.

Dale Carnegie's Radio Program: How to Win Friends and Influence People -\n Lesson 1: \n Gain insight into handling difficult people; Discover the keys to popularity; How young people can look for a job; & What employers want in their employees. \n COLGATE SHAVE CREAMS PRESENT DALE CARNEGIE, the man who can answer your problem! Millions of readers profit by reading Dale Carnegie's daily column of helpful advice in more than one hundred of America's leading newspapers; and his famous book, "HOW TO WIN FRIENDS AND INFLUENCE PEOPLE" has sold more copies during its first eighteen months of publication than any other non-fiction book in all history. Now Colgate brings Dale Carnegie's inspiring advice to you, on the radio, so everyone can take advantage of his proven rules for winning happiness and success. \n Gain insight into handling difficult people \n "Tune in" to Dale Carnegie's live radio broadcast in a particularly amusing edition of "How to Win Friends and Influence People". Gain insight into handling difficult people through the personal exploits of Dale Carnegie's guests, and benefit from learning Carnegie's "How to Win Rule" of the week on the futility of letting ourselves get upset by trivialities. \n Discover the keys to popularity \n Discover the keys to popularity and find out what makes people like or dislike you, in this insightful edition of Dale Carnegie's live radio show, "How to Win Friends and Influence People". Follow live interviews with five secretaries who share what they dislike about their bosses, and benefit from Dale Carnegie's five rules that will help you gain favor not only with your secretary, but with your wife, your children, your sweetheart, and everyone else. \n How young people can look for a job \n In yet another inspiring edition of Dale Carnegie's live radio broadcasts on "How to Win Friends and Influence People", Dale Carnegie tackles the problem of "the future" faced by twenty-one million American boys and girls between the ages of sixteen and twenty-four -and tries to find the solution. Don't miss Carnegie's tips on free youth services, and his advice on how young people can go about more intelligently looking for a job, and how they can get an education with little or no money. \n & \n What employers want in their employees. \n In this last broadcast featuring Dale Carnegie and his "How To Win Rules", Dale Carnegie explores what employers want in their employees. Find out the three main points he brings out that you can use immediately to help you get a job, help you win recognition in your job, and help you deal with people more effectually in both in business and in your home. \n And you won't to miss Dale Carnegie's GRAND SUMMARY of all of his rules on "How to Win Friends and Influence People" included in this special, final broadcast.

Dale Carnegie's Radio Program: How to Win Friends and Influence People - Lesson 2 COLGATE SHAVE CREAMS PRESENT DALE CARNEGIE, the man who can answer your problem! Millions of readers profit by reading Dale Carnegie's daily column of helpful advice in more than one hundred of America's leading newspapers; and his famous book, "HOW TO WIN FRIENDS AND INFLUENCE PEOPLE" has sold more copies during its first eighteen months of publication than any other non-fiction book in all history. Now Colgate brings Dale Carnegie's inspiring advice to you, on the radio, so everyone can take advantage of his proven rules for winning happiness and success. Overcome Your Fears: Dale Carnegie helps a young woman overcome the world's number one cause of failure - fear - and regain her belief in herself. How to Get a Raise: Dale Carnegie offers sage advice on the timeless issue of "how to get a raise". Tune in as Carnegie demonstrates the right way, and the wrong way, of how to get what you want. & Staying Connected to Your Teenager: Do you disapprove of your teenage daughter's boyfriend, and don't know what to do about it? Are you stuck in a job that's taking you "nowhere?" Then you won't want to miss this live radio transcript featuring renowned writer and human nature expert Dale Carnegie. Tune in as Carnegie offer sound advice to parents and youth on a range of important social issues.

Dale Carnegie's TIPS FOR PUBLIC SPEAKING is an updated edition of Carnegie's seminal work, PUBLIC SPEAKING, the four course books in public speaking published by the YMCA in 1920. These course books are unduplicated by later works. Here is the authentic Dale Carnegie, both folksy and erudite, teaching us not only Courage and Self-Confidence, but the secrets of Preparing the Speech; Opening and Closing an Address; giving the Convincing Speech, the Popular Speech, the Humorous Speech, the Decisive Speech, and much more. Carnegie shows that public speaking is the ideal vehicle for people in all walks of life to gain the self-confidence that brings success in all their endeavors. While Carnegie cites public figures well-known in the 1920s, the principles are equally vital and valid today.

From one of the most trusted and bestselling brands in business training and throughout the world, The 5 Essential People Skills shows how to deliver a message to others with power and clarity, how to build loyalty and inspire creativity by demonstrating assertiveness, and how to be assertive.Put these five essential skills to work and begin your transformation! Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you’ve lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect we desire. The business leaders and trainers from Dale Carnegie Training have discovered that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career. The 5 Essential People Skills will help you be the most positively commanding, prosperous, and inspired professional you can be. You will learn how to: · Relate to the seven major personality types· Live up to your fullest potential while achieving personal success · Create a cutting-edge business environment that delivers innovation and results · Use Carnegie’s powerhouse five-part template for articulate communications that grow business· Resolve any conflict or misunderstanding by applying a handful of proven principles Once you master these powerful skills, you will be well on your way to a new level of professional and personal achievement.

In a world becoming more and more virtual, human relations skills are being lost -- along with the skill of leadership. And yet never before have these abilities been more valuable or sought after. What's needed is a new type of leader -- one who can inspire and motivate others while adhering to timeless leadership principles such as flexibility, adaptability, trustworthiness, and distribution of power. With Leadership Mastery, you will identify your strengths and adopt effective strategies to: • Gain the respect and admiration of others using little-known secrets of America's most successful leaders • Get family, friends, and coworkers to do what you ask because they want to, not because they have to • Respond effectively in a crisis • Make powerful decisions and follow through on them using Carnegie's action formula Incorporating interviews with top leaders in business, entertainment, sports, and academia, Leadership Mastery stands next to the classic How to Win Friends and Influence People.

From one of the most trusted and bestselling brands in business training, Make Yourself Unforgettable reveals how to develop and embody unforgettable qualities so you can become the effective and desirable colleague and friend possible.Learn how to develop and embody the ten essential elements of being unforgettable! What does it really mean to have class? How do you distinguish yourself from the crowd and become a successful leader? When should intuition guide your business decisions? The answers to these and other important questions can be found in this dynamic and inspiring guidebook for anyone looking to lead a life of greater meaning and influence. In Make Yourself Unforgettable you can learn the secrets to making a positive, lasting impression, including: · The six steps to managing communication problems · The four unexpected stumbling blocks to ethical behavior and how to avoid them · A new way to understand and exude confidence · Techniques for building resiliency and preventing fear · The five key social skills that identify someone as a class act Once you discover how you can naturally and effortlessly distinguish yourself, you’ll quickly find people in all areas of life responding to you more positively and generously than ever before.

From the esteemed author of the international bestseller How to Win Friends and Influence People comes a book to help you become the great communicator that you’ve always wanted to be!We all know a great public speaker when we see one. He or she seems to possess qualities—confidence, charisma, eloquence, learning—that the rest of us lack. But the ability to speak well in front of others is a skill, not a gift. That means anyone can learn how to do it with the right guidance. Stand and Deliver gives you everything you need to know to become a poised, polished, and masterful communicator. It reveals the techniques that have worked for countless great speakers throughout history. In this book you will learn how to prepare properly for a presentation, develop and project your own unique style, overcome stage fright, and win any audience in one minute. Packed with tips, strategies, and real-life examples, including case studies of some of the world’s great orators, Stand and Deliver is the definitive guidebook for public speaking. The essential techniques that you learn from this book will benefit you for years to come.

An adaptation of Dale Carnegie’s timeless prescriptions for the digital age.Dale Carnegie’s time-tested advice has carried millions upon millions of readers for more than seventy-five years up the ladder of success in their business and personal lives. Now the first and best book of its kind has been rebooted to tame the complexities of modern times and will teach you how to communicate with diplomacy and tact, capitalize on a solid network, make people like you, project your message widely and clearly, be a more effective leader, increase your ability to get things done, and optimize the power of digital tools.Dale Carnegie’s commonsense approach to communicating has endured for a century, touching millions and millions of readers. The only diploma that hangs in Warren Buffett’s office is his certificate from Dale Carnegie Training. Lee Iacocca credits Carnegie for giving him the courage to speak in public. Dilbert creator Scott Adams called Carnegie’s teachings “life-changing.” To demonstrate the lasting relevancy of his tools, Dale Carnegie & Associates, Inc., has reimagined his prescriptions and his advice for our difficult digital age. We may communicate today with different tools and with greater speed, but Carnegie’s advice on how to communicate, lead, and work efficiently remains priceless across the ages.

Now, for the first time ever, the time-tested, proven techniques perfected by the world-famous Dale Carnegie® sales training program are available in book form. The two crucial questions most often asked by salespeople are: "How can I close more sales?" and "What can I do to reduce objections?" The answer to both questions is the same: You learn to sell from a buyer's point of view.Global markets, increased technology, information overload, corporate mergers, and complex products and services have combined to make the buying/selling process more complicated than ever. Salespeople must understand and balance these factors to survive amid a broad spectrum of competition. Moreover, a lot of what the typical old-time salesperson did as recently as ten years ago is now done by e-commerce. The new sales professional has to capture and maintain customers by taking a consultative approach and learning to unearth the four pieces of information critical to buyers, none of which e-commerce alone can yield. The Sales Advantage will enable any salesperson to develop long-term customer relationships and help make those customers more successful—a key competitive advantage. The book includes specific advice for each stage of the eleven-stage selling process, such as: • How to find prospects from both existing and new accounts • The importance of doing research before approaching potential customers • How to determine customers' needs, such as their primary interest (what they want), buying criteria (requirements of the sale), and dominant buying motive (why they want it) • How to reach the decision makers • How to sell beyond questions of priceThe cutting-edge sales techniques in this book are based on interviews accumulated from the sales experiences of professionals in North America, Europe, Latin America, and Asia. This book, containing more than one hundred examples from successful salespeople representing a wide variety of products and services from around the world, provides practical advice in each chapter to turn real-world challenges into new opportunities.The Sales Advantage is a proven, logical, step-by-step guide from the most recognized name in sales training. It will create mutually beneficial results for salespeople and customers alike.

Improve your work and personal life with three of bestselling author Dale Carnegie€™s celebrated titles, in The Dale Carnegie Omnibus Volume 1. Including the classic self-help that has sold millions of copies worldwide, How to Win Friends and Influence People, this book will help you in all aspects of life, be it improving your speaking skills, developing self-confidence or getting people to like you. Find out how to: €¢ Avoid arguments and win people over €¢ Make friends easily €¢ Clearly get your point across €¢ Improve your memory €¢ Hold your listeners€™ interest €¢ Feel at ease at parties or social dos These life-changing books have helped millions of people around the world. Now, it€™s your turn.

Banish worry and fatigue from your life and learn how to achieve the perfect work-life balance, with The Dale Carnegie Omnibus Volume 2. Containing two of Dale Carnegie's bestselling titles, How to Stop Worrying and Start Living and How to Enjoy Your Life and Job, this book will help you, among other things, to: - Develop a positive mental attitude - Overcome depression - Build on your strengths - Get over boredom These life-changing books have helped millions of people around the world. Now, it's your turn.

Dale Carnegie's motivational and practical teachings are as sound today as when they were first written. His Bestsellers, How to Win Friends & Influence People and How to Stop Worrying & Start Living, have taught millions how to achieve the pinnacle of personal and professional success. In his book: The Little Recognized Secret of Success, you will learn I Sell My First, las and Only ICS Course Enthusiasm Does the Trick Enthusiasm Worked Miracles for Me Emotional Driveis What Counts Enthusiasm Rates First

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

Live Enthusiastically!: Formulas, stories and insights. Do you wish you could live a more joyful life? Have you ever wondered why some people seem to take on new challenges in a positive, confident way while others are simply glad to get through their day? If so, you have the right book. In it, Dale Carnegie explains how all of your experiences are colored by the quality of enthusiasm that you bring to them. An insightful and articulate guide, offers every reader deeper understanding into his or her own mindset, demonstrating how you can change your "internal script" to react to situations in a positive, upbeat manner. Without a shred of forced cheerfulness, Live Enthusiastically! will teach you to tap your inner resources and develop the genuine qualities that will keep you smiling.

Discover how to become the best public speaker you can be with this valuable and accessible guide from the world famous Dale Carnegie! Drawing on Dale Carnegie's years of experience as a business trainer, this book will show you how to overcome the natural fear of public speaking, to become a successful speaker, and even learn to enjoy it. His invaluable advice includes ways to: -Develop poise -Gain self-confidence -Improve your memory -Make your meaning clear -Begin and end a presentation effectively

Product Description What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that RELATIONSHIPS are what matter. In this age, where media is social and funding is raised by crowds, the sales cycle has permanently changed. It's no longer enough to know your product, nor always appropriate to challenge your customer's thinking based on your online research.In Sell!: The Way Your Customers Want to Buy, Dale Carnegie & Associates reveal the REAL modern sales cycle. It's one that depends on your ability to influence more than just one buyer, understand what today's customers want from you (and don't want), and use time-tested human relations principles that will help you strengthen relationships anywhere in the global economy. Readers will learn the five stages to master in the modern selling process, and learn from real sales examples told by top performing salespeople and veteran sales trainers from the U.S. to Europe, the Middle East, India, Japan and points in between. This book combines insightful new research, a modern sales process and timeless, powerful human relations principles. It's a fresh take on what works today to grow sales. Learn the two traits customers want most from their salespeople Which types of questions are rarely asked by all but top salespeople? When will customers be willing to pay more for your solution or product? How what you think about can matter to customers and change your results? And get access to online training resources that come with this book! "A familiar but wide-ranging guide to applying Carnegie's up-close-and-personal principles to selling." -KIRKUS Reviews About the Author Dale Carnegie & Associates, Inc. provides workplace learning and performance solutions. It offers leadership, team, and corporate training courses, including skills, communications and human rela- tions/skills, leadership training for managers, sales advantage, and sales success cours- es. The company's course subjects include change management, customer service, effec- tive communication and interpersonal skills, employee engagement, executive training, leadership, organizational development, pre- sentation effectiveness, and sales. Its training categories include various courses, three day seminars, two day seminars, Web events, one day seminars, events, and online training services. The company was founded in 1912 and is based in New York City with locations and additional offices throughout the world.