Rethink your business for the digital age.Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy?Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world.Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy―customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models―and how to integrate these into your existing business and organization.Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times. With practical frameworks and nine step-by-step planning tools, he distills the lessons of today's greatest digital innovators and makes them usable for businesses at any stage.Many books offer advice for digital start-ups, but The Digital Transformation Playbook is the first complete treatment of how legacy businesses can transform to thrive in the digital age. It is an indispensable guide for executives looking to take their firms to the next stage of profitable growth.

Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines.This highly anticipated fourth edition brings Jeston’s practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce.This thoroughly revised and updated new edition includes:Enhanced BPM House noting the importance of traceability from strategy to execution activitiesNew and revised case studiesAn analysis of the risks and benefits of robotic automation and cognitive computing.The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025―Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve!This book will prove to be an indispensable guide to any senior business executive or chief financial officer while providing practical BPM examples to undergraduate and postgraduate students alike.

Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? You’re not alone! In fact, these obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI).Thankfully, though, you don’t have to be a BPI expert in order to resolve these situations and find the results your business needs to find success again. Written by an experienced process analyst, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:• Eliminate duplication and bureaucracy• Control costs• Establish internal controls to reduce human error• Test and rework the process before introducing it• Implement the changesWhether you are new to BPI or a seasoned pro, this user-friendly how-to guide--complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas--is your solution to turning your business into the well-oiled machine you know it can be.

For the professional manager or student of management, a comprehensive handbook of 16 Kaizen management practices that can be put to work. KAIZEN uses more than 100 examples in action and contains 15 corporate case studies.

Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals and organizations. Kaizen is a Japanese word that means "change for the better," as popularized by Masaaki Imai in his 1986 book Kaizen: The Key to Japan’s Competitive Success and through the books of Norman Bodek, both of whom contributed introductory material for this book.Winner of a 2013 Shingo Research and Professional Publication Award!In 1989, Dr. Donald M. Berwick, founder of the Institute for Healthcare Improvement and former administrator of the Centers for Medicare & Medicaid Services, endorsed the principles of Kaizen in the New England Journal of Medicine, describing it as "the continuous search for opportunities for all processes to get better." This bookshows how to make this goal a reality.Healthcare Kaizen shares some of the methods used by numerous hospitals around the world, including Franciscan St. Francis Health, where co-author Joe Swartz has led these efforts. Most importantly, the book covers the management mindsets and philosophies required to make Kaizen work effectively in a hospital department or as an organization-wide program.All of the examples in the book were shared by leading healthcare organizations, with over 200 full-color pictures and visual illustrations of Kaizen-based improvements that were initiated by nurses, physicians, housekeepers, senior executives and other staff members at all levels.Healthcare Kaizen will be helpful for organizations that have embraced weeklong improvement events, but now want to follow the lead of ThedaCare, Virginia Mason Medical Center, and others who have moved beyond just doing events into a more complete management system based on Lean or the Toyota Production System.It’s often said, without much reflection, that people hate change. The experiences shared in this book prove that people actually love change when they are fully engaged in the process, get to make improvements that improve patient care and make their day less frustrating, and when they don’t fear being laid off as a result of their improvements.Mark Graban explains why his new book Healthcare Kaizen is a great resource for healthcare organizations looking to make improvements on the frontlines.(www.youtube.com/watch?v=l4JdaH03Dbo&feature=youtu.be)Check out a recent entry about this book on the Virginia Mason Medical Center Blog, Could this new book help drive your Lean journey? (http://virginiamasonblog.org/2012/09/05/could-this-new-book-help-drive-your-lean-journey/)Check out what the experts at the Franciscan St. Francis Health System have to say about Healthcare Kaizen. (http://www.youtube.com/watch?v=XcGmP5gLEPo&feature=c4-overview&list=UU7jiTxn4nkMzOE5eTbf0Upw

Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?Successful Business Process Management has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Step-by-step instructions explain how to:• Overcome resistance and apathy to standard procedures • Take a systematic rather than ad hoc approach to process management • Design key processes and capture them in documented procedures • Revise existing processes when feasible • Roll out the changes so people know what to do • Embed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovativeness that got them on the map in the first place. In Successful Business Process Management learn how to get it just right.

In the decade after publication of the seminal book, Business Process Management: The Third Wave, much has been written about BPM concepts and vision. Yet Zen Master Thich Nhat Hanh teaches us, “Once there is seeing, there must be acting. Otherwise, what is the use of seeing?” Finally, now comes the first real-world story that shares the lessons learned by doing the work of strategic BPM in one of the world’s largest organizations. Don’t just read this book; apply the hard-earned lessons in your organization.____________________________________________________________“Jim Boots makes clear the things that people need to do differently to manage for sustainable excellence. And he does not gloss over the challenges related to behavioral change. Rather, backed up by examples and stories, he explains how to overcome resistance and engage people at all levels to make BPM ‘the way we do things here.’”--Julie M. Smith, Ph.D., Co-founder of CLG“This book provides the kind of deep and broad coverage of BPM that only an experienced practitioner like Jim could provide. The result is a source of deep learning for BPM professionals and a comprehensive overview of the topic for those who want to learn more about BPM.”--Prof. Brian Donnellan, Co-Director, Innovation Value Institute“They say the key to many challenges, like climbing Mount Everest or running the four-minute mile, lies in knowing for certain it can be done. Once someone has done it, then, suddenly many others are confident enough to do it too. Jim shows how an organization can wring productivity out of business operations with hard work and constant attention to detail. Reading about what Jimand his colleagues at Chevron have accomplished may very well empower you to do something similar at your organization.”--Paul Harmon, Executive Editor, BPTrends“The need for business process management is one constant in an era of continuous change. Jim Boots’ book is a lighthouse to help executives find their way to success.”--Prof. Martin Curley, Vice-President and Director, Intel Labs Europe, Intel Corporation

This book provides a straightforward, practical explanation of the theory, practice, and benefits of process-based management. Reviewers from across the globe have praised this book. Reimagining Management: "superb reference book that shows how to establish and implement BPM in any organization" "modern classic for the BPM space!' "Roger has unlocked the mystery of business process management" "Reimagining Management defines the missing link" Organizations need to step back from day-to-day functional issues and reimagine themselves as value-creation and delivery flows. Management needs its own disruption; the first transformation required is of management itself. A core principle of Reimagining Management is the primacy of process. This principle says that the only way any organization can create, accumulate, and deliver value to its customers, itself, and other stakeholders, is through collaboration across the organization. Reimagining Management introduces the concepts of the 7Enablers of BPM and the Tregear Circles as part of a practical framework for the positive and controlled evolution of management practice; an approach to organizational management that focuses on the creation, accumulation, and delivery of value to customers and other stakeholders. Using this book as a guide, it's time to reimagine management.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive, fully up-to-date guide to continuous improvement in the workplace"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!" --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen"Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it." -- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction"Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies." -- Art Byrne, author of The Lean TurnaroundWritten by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, bestselling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to: Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations Change the IT culture at Achmea, a large European insurance firm Exceed customer expectations at Walt Disney World in the United States Improve quality at Inoue Hospital in Japan Transform retail processes at Sonae MC, Portugal's largest employer Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil Stamp out muda at Sunclipse, an industrial packaging distributor in the United States Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China Implement gemba kaizen at many other companies worldwideTo thrive in today's competitive global economy, organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide.This comprehensive resource offers detailed coverage of important gemba kaizen topics, including: Quality, cost, and delivery in the gemba The five steps of workplace organization Identifying and eliminating muda--any non-value-adding activity Visual management Supervisors' roles in the lean workplace Gemba managers' roles and accountability in sustaining high performance Just-in-time and total flow management The CEO’s role in leading a kaizen cultureThe methods presented in Gemba Kaizen, Second Edition reveal that when management focuses on implementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization.

In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately!

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of Business Process Management approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement these views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.FOSTER AND SUSTAIN A KAIZEN CULTURE IN YOUR ORGANIZATIONWINNER of the 2015 Shingo Research and Professional Publication Award!FOREWORD BY JOHN TOUSSANT, CEO OF THEDACARETransforming a culture is far more about emotional growth than technical maturity. Co-written by leaders at the Kaizen Institute, Creating a Kaizen Culture explains how to enable an adaptive, excellent, and sustainable organization by leveraging core kaizen values and the behaviors they generate.The proven methods presented in this book will dramatically increase your chances of success in implementing a kaizen culture by closing the biggest gaps in the correct understanding of: WHAT KAIZEN CULTURE IS AND WHY WE NEED IT HOW EVERYONE, EVERYWHERE CAN PRACTICE KAIZEN EVERY DAY THE LEADER'S ROLE IN TURNING KAIZEN CULTURE INTO COMPETITIVE ADVANTAGEBased on more than 50 years of combined experience from experts who have successfully used kaizen to lead real transformation in a wide variety of industries, Creating a Kaizen Culture reveals how to propel rapid and sustainable performance improvement. It provides a detailed and illustrated road map to organized kaizen implementation through kaizen events. Real-world examples demonstrate kaizen culture in action at Toyota, Zappos, Wiremold, and many other companies. Featuring valuable insights from Kaizen Institute leaders, this practical resource covers: WHY WE NEED A KAIZEN CULTURE THE TRUE MEANING OF KAIZEN THE ORIGIN OF THE KAIZEN EVENT KAIZEN AS A STRATEGY IN PRACTICE DAILY KAIZEN SUSTAINING A KAIZEN CULTURE ORGANIZATIONAL READINESS FOR KAIZEN TRANSFORMATION FACING UP TO THE CULTURE MONSTER CASE STUDIES OF REAL-WORLD KAIZEN IMPLEMENTATION IN ORGANIZATIONS OF VARIOUS SIZES AND INDUSTRIES

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.COMMEMORATING THE 100th BIRTHDAY OF TAIICHI OHNOBusinesses worldwide are successfully implementing the Toyota Production System to speed up processes, reduce waste, improve quality, and cut costs. While there iswidespread adoption of TPS, there is still much to be learned about its fundamental principles.This unique volume delivers a clear, concise overview of the Toyota Production System and kaizen in the verywords of the architect of both of these movements, Taiicho Ohno, published to mark what would have been his 100thbirthday. Filled with insightful new commentary from global quality visionaries, Taiichi Ohno’s Workplace Management is a classic that shows how Toyota managerswere taught to think.Based on a series of interviews with Ohno himself, this timeless work is a tribute to his genius and to the corevalues that have made, and continue to make, Toyota one of the most successful manufacturers in the world."Whatever name you may give our system, there are parts of it that are so far removed from generally acceptedideas (common sense) that if you do it only half way, it can actually make things worse.""If you are going to do TPS you must do it all the way. You also need to change the way you think. You need to change how you look at things." -- Taiichi Ohno"This book brings to us Taiichi Ohno's philosophy of workplace management--the thinking behind the Toyota Production System. I personally get a thrill down my spine to read these thoughts in Ohno’s own words." -- Dr. Jeffrey Liker, Director, Japan Technology Management Program, University of Michigan, and Author, The Toyota WayBased on a series of interviews with Taiicho Ohno, this unique volume delivers a clear, concise overview of the Toyota Production System and kaizen in the very words of the architect of both of these movements, published to mark what would have been his 100th birthday.INCLUDES INSIGHTFUL NEW COMMENTARY FROM:Fujio Cho, Chairman of Toyota CorporationMasaaki Imai, Founder of the Kaizen InstituteDr. Jeffrey Liker, Director, Japan TechnologyManagement Program, University of Michigan, and authorJohn Shook, Chairman and CEO of the Lean Enterprise InstituteBob Emiliani, Professor, School of Engineering andTechnology, Connecticut State UniversityJon Miller, CEO of the Kaizen Institute

Another book on BPM? Howard Smith, coauthor of the seminal book Business Process Management: The Third Wave, says "Yes! Because it is important to hear the distinct perspectives of experts and users as the field matures. This book has given us a feast of reading and much to absorb."The editors invited process practitioners, vendors, authors, academics and consultants from around the world to answer our 15 key questions. They responded magnificently with 109 answers. We have answers from 33 thought leaders from across the spectrum of process views and approaches.Today, we know three things about BPM. First, there are always new people asking the same questions others before them have asked. Second, no answers fit all situations, because people from different organizations with different needs have different perspectives. And, finally, the answers keep changing as technology, circumstances, and the things that people seek to do, change as well.This book will make you think. Answers to the same question will be different, often very different, and occasionally they are quite contradictory. In this book, you will not find a definitive, one best answer. You will find different answers argued convincingly by people who believe passionately in their particular BPM worldview. Each of us needs to make our own choices and determine our own answers.Contributors:DR. ROGER M. ADDISONDR. AHMAD ALIBABAEITALAL ALSUBAIEDR. WASANA BANDARAJIM BOOTSROGER BURLTONINDRAJIT DATTA CHAUDHURIFRED A. CUMMINSGABY DOEBELIMELISSA DOHERTYPROF. PETER FINGARDENIS GAGNÉIAN GOTTSCAROL HAIGANDREAS HAVLIZAERIC HERNESSCLEMENT HURPINLEANDRO JESUSPETER MATTHIJSSENMATTHEW MORGANGILLES MORINCHRIS POTTSALAN RAMIASPROF. MICHAEL ROSEMANNRON ROSSPHIL SHORTANDREW SPANYIJAMES TAYLORPROF. WIL VAN DER AALSTPROF. JAN VOM BROCKEDR. STEPHEN A. WHITEPAUL HARMONROGER TREGEAR

Technology marches on, bringing new dangers—and new opportunities. As cloud computing, social, mobile, big data, predictive analytics, and the Internet of Things are baked into more and more business processes, they will rapidly reshape how business gets done, today and tomorrow. Today companies are struggling to come to grips with these forces that introduce unprecedented complexity. Business Process Management (BPM) has delivered benefits over a long period of time and continues to do so. But as process scopes expand to meet the nexus of these forces, BPM needs to be enhanced and extended in order to harness the exploding complexity to gain competitive advantage. Using chaordic principles, the astute manager can embrace the chaos and order that make complexity “complex,” in order to build a stronger business. The balancing act between chaos and order must be managed properly—or the organization will fall. The idea of having all the intelligence centrally managed and delivered is outmoded and challenging, if not impossible. This book provides insights and strategies for transforming current centralized BPM approaches by exploiting decentralized, distributed intelligence in the form of intelligent agent technology. Agent-oriented BPM (aoBPM) will allow BPM to take on all of what is expected of it, as organizations accelerate growth and connect better with their customers, while providing greater agility and near real-time responses. This book provides a starting point that will help you know what is coming, and how to think about addressing it. It’s about your organization’s journey toward the future. And as William Gibson wrote in The Economist, “The future is already here—it’s just not evenly distributed.” Sinur, Odell and Fingar, seasoned business-technology thought leaders, are just the right mix to interweave these concepts. The time is ripe for aoBPM, and this book is a telling and timely way to introduce it. _____________________________________ We need to connect the dots among BPM, knowledge management, and analytics, especially in a world in which mobile and social technologies have transformed how people work and live. The authors argue that intelligent agent technology is now needed to manage the new complexities going forward. I believe the authors are setting the stage for the next wave of BPM a wave that you cannot afford to miss. Go forth and learn to surf it! Thomas H. Davenport Distinguished Professor of IT and Management, Babson College Co-Founder and Research Director, International Institute for Analytics Research Fellow, MIT Center for Digital Business Senior Advisor to Deloitte Analytics

As Shawn Dubravac wrote in Digital Destiny, “Humanity is entering a new era. Beyond the mere acquisition of ever more digital devices with ever more incredible functionality, the immediate future will usher in the all-digital lifestyle and an ‘Internet of Everything.’ The transformation of our lives will be breathtaking.”Now comes the critical question, what are you, as a leader of your organization going to do --transform, or die a slow, painful death? While there are already thousands of pages of literature on what is happening, this is the first book that goes beyond the “what” and on to the “how” of digital transformation for extremely busy leaders. There are no cookie-cutter approaches, but each organization needs high level, strategic guidance on how to approach Digital Transformation.But wait, extremely busy leaders of our organizations don’t have time to digest the proliferation of literature on this vital subject. It took considerable effort to condense Digital Transformation into a powerful guide for the incredibly busy leaders of organizations.As Francis Bacon once wrote, “Some books should be tasted, some devoured, but only a few should be chewed and digested thoroughly.” This very concise book is the one for busy executives, the Game Changers, to digest-- and act on!===== What They Are Saying...“This book is an illustration of its own message. It is not self-contained. It reaches out into the digital realm through hyperlinks and QR codes to draw the larger universe into its scope. In the digital universe everything is (potentially) connected.”--Vint Cerf, Co-Inventor of the Internet and Chief Internet Evangelist, Google“Don’t question why you were able to source such a bargain; just start reading and tell your fellow-travelers on the digital journey to do the same. You have nothing to lose but the analog chains that have bound you to previous ways of doing business!”--Thomas H. Davenport, Distinguished Professor of IT and Management, Babson College; Digital Fellow, MIT Initiative on the Digital Economy; Senior Advisor, Deloitte Analytics; Co-Founder, International Institute for Analytics“Without digital transformation, your organization will be dead ― one year, five years, a decade. Dead. (Test: If you’re now competing on price, you’re the walking dead). Why? Almost too many reasons to enumerate. That’s why you need to read this book.”--Dr. Richard Welke, Georgia State University; Dir, Center for Process Innovation“The current buzz phrase ‘digital transformation’ captures a movement that has completely transformed several industries -- entertainment (especially music), news, books. etc. But that was just the beginning: we'll see similar tremendous transformations in manufacturing, healthcare, transportation and every other field over the next twenty years. Though most sources seem to credit technological changes (like the Internet of Things), it's the focus on customer delight and outcomes that will drive the changes, relying on pervasive digital infrastructure. This book is a concise way to see how.”--Dr. Richard Soley, MIT PhD, and CEO, Object Management Group (OMG)“We see a recent shift in thinking from do you have a Digital Strategy? to Is your strategy Digital? This book will give organizations an excellent insight into executing essential digital strategy.”--Frits Bussemaker, CIONET, Europe, and Global Industry Council Director, IFIP. “This is a hot topic, smartly packaged in a short book, with all the extra connective tissue only hinted at in the top 2015-2016 tweets about digital transformation.”--Dr. Jim Spohrer, Director, Cognitive Systems Institute.